Your privacy is important to General Motors Company (GM), as is your trust in GM products and services. We want you to know that the information you share with us will be treated with care.
GM’s Privacy Statement for U.S. Consumers lets you know how we handle personally identifiable information you share with GM through gm.com and certain other GM Websites (e.g., GMGoodwrench.com or Chevrolet.com); at events; on Business Reply Cards (BRCs) and sweepstakes entries; and through our customer call centers. It also applies to information about you and your vehicle we obtain from GM affiliates, GM dealers, GM licensees for consumer merchandise, GM credit card bank partners, and other sources such as those that provide lists of potential vehicle purchasers, current owners, or potential cardholders. We have also included answers to frequently asked questions about features of GM vehicles that record and transmit data regarding vehicle functions. Some GM Websites have supplemental information on privacy, and others have their own privacy statements, which may be accessed at those Websites.
The information you share with us may be used by GM, our affiliates, our licensees, and dealers. It may be used by our suppliers exclusively to provide services for GM, and by our business partners to conduct joint marketing programs with GM. It may also be shared in connection with the sale, transfer or financing of a significant part of a GM business. We will not share your personal information with third parties other than these for their independent use without your permission.
GM may obtain information about you and your vehicle in a number of ways: For example, our Websites, Business Reply Cards, sweepstakes entries, test-drive incentive applications, surveys, vehicle sales records, and other public sources. While you may use GM’s Websites to learn about our products and services without disclosing any information about you or your vehicle, we may ask you to provide us with personal information including:
contact information (name, address, city, state and Zip Code, e-mail address, and telephone number)
vehicle information (vehicle identification number (VIN), make, model, model year, selling dealer, date of purchase or lease, etc.)
demographic information (age range, marital status, household composition, etc.)
non-credit-related marketing profile information (when you plan to purchase or lease; the vehicle in which you’re interested, etc.)
relationships you have with GM not related to your vehicle (i.e., GM Card or OnStar)
Business Reply Cards and sweepstakes entries you complete at an event or in response to a marketing mailing we send may also ask you to answer some of these same questions so we can tailor what we send to you to your specific interests.
In limited circumstances, you may be asked to provide GM with your social security number. For example, if you win a sweepstakes or receive compensation from GM, GM is required to include your social security number on government tax forms. GM maintains technical, administrative, and physical safeguards designed to protect the confidentiality of your social security number, and to prohibit the unlawful disclosure of and restrict access to this information.
In addition, our GM affiliates, GM dealers, GM merchandise licensees, and other sources such as those that provide lists of potential vehicle purchasers or current owners may give the information they have regarding you or your vehicle to us so that we may serve your needs better.
Information about you or your vehicle may be used to respond to your requests for product brochures, to customize and improve communication content, or for marketing or product research. It may also be used to provide you with helpful offers and information on GM products and services.
We may share information about you and your vehicle within GM, with our affiliates, and with our dealers. GM may also share personal information collected with our suppliers for the exclusive purpose of providing services for us (for example, mailing information in response to your request for a vehicle brochure) and with our business partners to conduct joint marketing programs with GM. It may also be shared in connection with the sale, transfer or financing of a significant part of a GM business. Information regarding your GM Card will not be shared with GM dealers.
GM will not share information about you or your vehicle with other third parties for their independent use without your permission.
You may choose to forward information from one of our Websites or e-mails to another person. E-mail addresses submitted to our E-card or other Forward to a Friend program will not be captured for later use in marketing unless that person consents.
We may disclose information about you or your vehicle as required by law, in conjunction with a government inquiry, or in litigation or dispute resolution.
GM recognizes the importance of safeguarding consumer personal information in GM’s possession from theft, inappropriate use, or improper distribution. GM has security policies and procedures appropriate to the level of confidentiality of that data. Our suppliers have signed agreements to protect and use your data according to our requirements. It should, however, be recognized that no company can perfectly protect personal information.
If you have concerns or questions regarding GM’s consumer privacy practices, you may contact us at 1-866-MYPRIVACY (1-866-697-7482).
We retain the right to change this Privacy Statement. We will post changes to this page in a timely manner.
This statement is effective as of 2/23/2012.